Refund & Cancellation Policies

BOOKING POLICIES

A 50% deposit is required to book and schedule studio time. The remaining balance is due in full the day of your session – no exceptions.

Certain special packages set up by the Studio Manager will require payment in full at the time of booking.

A 2% credit card fee is added to all cards like Diners and Amex Cards, International Cards, EMI (Credit Card, Debit Card & Cardless) & Corporate (Business) Credit Cards will be charged at 3% for every payment.

All studio time officially booked on our calendar MUST be used within the time allotted. If technical difficulties do occur, it is the managements discretion to reschedule or provide unused hours in the future.

Studio time that has been purchased must be used within 24 months of payment. Some “special offers” require the use of paid studio time up to 12 months after the date of purchase.

The client who is listed on the invoice as the payee owns the masters once the entire session is paid in full.

All payments are final and non-refundable.

 

RESCHEDULING POLICIES

Please notify management 48 hours in advance if you need to reschedule.

If you notify management to reschedule in less than 48 hours, the initial 50% deposit is forfeited. This action is required to prevent the loss of rebooking the Studio and the Engineer to another Client. Money spent beyond the initial 50% deposit that is not used, can go toward future studio time or bookings.

 

CANCELLATION POLICIES

If for any reason you need to cancel your studio time completely, please notify management immediately. For all cancellations, the initial 50% deposit is forfeited and non-refundable – no exceptions.

 

TARDINESS POLICIES

Appointment times have been arranged specifically for you. If you arrive late, your session may be shortened in order to accommodate others whose sessions follow yours. Depending upon how late you arrive, your engineer will then determine if there is enough time remaining to start the session.

Regardless of the length of the session, you will be responsible to pay for the entire session.

Out of respect and consideration to your engineer and other clients, please plan accordingly and be on time.

 

BEFORE YOUR SESSION

We use Cubase Pro 12 which is the industry standard in a tracking/mixing room. If you do not use Cubase, be sure upload or bring your stems to us before or on the day of your session.

You can use either a thumb drive or a hard drive to bring in your session files or tracks. You also have the option of utilizing Dropbox, Google Drive, or WeTransfer (please send to [email protected]). Many prefer to email files, so they will be here upon arrival and you can spend more time in your session recording.

We encourage all of our clients to review a map of our locations (Taperfox Studio – Nandini Layout, and Taperfox Studio – Indiranagar). Due to traffic and depending on the time of day, always plan on leaving 30 minutes prior to ensure that you’re not late for your session.

 

DURING YOUR SESSION

Editing, copying, or transferring your files are all done within your session time.

Your engineer will always provide an mp3 or wav file of your music during your session. If you would like your raw session files (the Cubase session) as well, please bring your hard drive the day of your session so the engineer can provide them for you within your scheduled time. If you do not have a hard drive, the engineer can send your session files via Google Drive during your session’s scheduled time. If you request your session files after your session has commenced, there will be a minimum charge of one thousand rupees (₹1000) for us to put your session files on your hard drive or send them to you via Google Drive. Files sent via Google Drive must be downloaded within 14 days of your files being uploaded to Google Drive.

With your approval and entirely at your discretion, we may take a quick photo of your recording. Within 24-28 hours, we share this photo with an appropriate caption on our Facebook, Twitter, and Instagram. We find that this promotional tactic not only helps our studio but also provides fantastic advertising for you as an artist within the music industry.

 

AFTER YOUR SESSION

After your session, we encourage you to stay in touch with your engineer or producer for any edits or revisions needed. However, your engineer will not always be able to assist you in booking your next session. The only way to book studio time is to call our front desk at 8050408207 or send an email to [email protected].

If you would like your session files (the Cubase session), after your session has commenced, there will be a minimum charge of one thousand rupees (₹1000) for us to put your session files on your hard drive OR send them to you via Google Drive. Files sent via Google Drive must be downloaded within 14 days of your files being uploaded to Google Drive.

Studio drives will be cleared every six (6) months. To ensure that your files are not forever lost, be sure to obtain them during or soon after your session.

We will be in contact with you via email and phone to ensure that you receive the highest quality customer service while at Taperfox Studio. We often ask for a testimonial to publish on our website and further promote you as an artist in our community.

 

EDITS & REVISIONS

Although we use Cubase as our DAW (Digital Audio Workstation), we use professional studio equipment in all of our tracking and mixing sessions, which contributes to our superior sound quality! To recall a session, it can take up to 10–30 minutes to be fully setup prior to doing any revisions.

For this reason, there is a minimum charge of one thousand rupees (₹1000) for edits or mix revisions of any kind. Normal hourly rates apply for anything over 30 minutes worth of work. This policy excludes mix packages and bundles, which will be specified upon booking.

GENERAL POLICIES & REGULATIONS

For the comfort of all staff and clients, please refrain from smoking inside the studio.

All illegal drug substances and weapons of any kind that are harmful or disruptive are strictly prohibited inside of Taperfox Studio.

We reserve the right to deny entry or refuse business without refund, liability, or compensation if the circumstances so require.

Taperfox policies and regulations are subject to change without notice.

The use of the Taperfox logo on paper fliers, digital fliers, CD’s, DVD’s, banners, or other promotional material is strictly prohibited without official written release by management.